Santander Connect Help Centre

Our online help centre is always here when you need it.

Credentials and logging on

To log in to Santander Connect, please open your Internet Browser and type the web address Online Access. For ease of access we recommend that you save this site to your internet favourites.
To access your online banking secure page you must have the following 3 items:

  • Your Online Banking Company ID;
  • Your Online Banking user ID; and
  • Your password

Once you’ve registered, you will receive your company ID and user ID by email. If you’re not sure what these are, please contact your administrator.

Your password is personal to you and you should never share it with anyone. For more information on saying safe when transacting online, click here.

Any problems logging on?

Just contact your administrator or call our Online Banking helpdesk on +44 2070 605 580. We’re here to help Monday to Friday 8am to 6pm and Saturday 8am to 2pm.

Optimising your experience

To get the best online experience, make sure your computer system meets the minimum specification needed to use Santander Connect. To find out more, click here.

Security Devices and Authorisation

If your user can authorise transactions online, make sure you’ve already received your security devices before you try to do this. For more information on using your security device, click here. You don’t need your security device to log into Santander Connect, just to authorise transactions.

Compatible Web Browsers

The following browsers are supported by Santander Connect.

  • Microsoft Internet Explorer 11 and above
  • Mozilla Firefox 46.0 and above
  • Safari 9 and above
  • Google Chrome 50
Do you have a blank screen on your browser?

Go to Tools on your Browser, Compatibility View Settings, add Santander then click close. Your screen should refresh and load the log on page for Connect. If this doesn’t work then please call our Online Banking helpdesk on +44 2070 605 580.