Santander Connect Help Centre

Our online help centre is always here when you need it.

Managing Direct Debits

What is a Direct Debit?

A Direct Debit is an instruction from you to your bank given in advance of a payment. It authorises the organisation you want to pay (the Beneficiary) to collect varying amounts from your account – but only if you’ve been given advanced notice of the amounts and dates of collection.

Once you have agreed those, the money is deducted automatically. If the organisation you are paying wants to change an amount or date of collection, they have to tell you about it first.

More information: http://www.directdebit.co.uk/DirectDebitExplained/

How can I view the Direct Debits on my Account?

Go to the Payments tab and select Direct Debits from the left hand menu

Can I create Direct Debits online?

No, direct debits cannot be created online. To set up a direct debit please contact our Online Helpdesk on 0800 085 1580.

Can Direct Debits be sent at weekends?

No, as weekends are not BACS processing days. These will be dated on the next available business day. Some banks show D/D’s that are due on a Monday coming off on a Saturday. That is purely to do with the forward postings on their systems and the D/D will still be dated on the Monday.

How do I cancel a Direct Debit?

To cancel a direct debit please contact our Online Helpdesk on 0800 085 1580.