Santander Connect Help Centre

• Scheduled statements
• Basic balance reports
• Basic account activity reports
• Advanced account activity reports
• File repository services (Connect Plus only)

You can opt to ‘go paperless’ and only receive statements online from the scheduled statements screens.

A basic summary of your recent account activity and transactions can be exported in CSV or PDF format from the ‘account activity’ screens

To export a basic summary of your recent account activity and transactions please follow the instructions below:

• Step 1: Navigate to the ‘Account information’ tab and select ‘Account Activity.’
• Step 2: Select or search for an account.
• Step 3: At the bottom of the account activity screen select ‘Export PDF’ or ‘Export CSV’

The file layout for a CSV account activity report is below:

An example basic account activity report can be found here.

The file repository provides a range of more advanced data export facilities that offer a convenient and flexible way to obtain balance and transaction data to meet your reconciliation needs.

Once exported, these data files can be used in your own accounting and enterprise software.

To access these services you will need to be assigned the appropriate access by your Administrator. These services include

You can define your own file content and layout using our custom export facility. This can also be used across multiple accounts using a custom date range.

To create a custom export profile, select the Data Export & File Repository menu from the Account Information header menu. Then select the option Create Customised Data Export. 

You will need to complete the Data Export Information, fields marked with an * are mandatory:

1. Description, a unique name that you can assign to this export profile.
2. File Name, a unique name assigned to the created file.
3. File Format, this is the format of the file that you want to create. The options available include:
   1. Tab separated value, the fields within each record will be separated by tabs.
   2. Comma separated value, the fields within each record will be separated by commas.
   3. Semicolon separated value, the fields within each record will be separated by semicolons.
   4. Fixed length Value, the fields within each record are presented in a fixed length.
4. Content, this field determines the content and fields available in the file. You can select from prior days summary, prior days detail, current day summary, current day detail, both days summary and both days detail. The section on custom content availability illustrates the fields available per content type.
5. Negative sign on amounts, this check box can selected to apply a negative sign on debit entries in the data file generated.  This is an optional feature.

Next, select the accounts you require to be reported in the file. To select single or multiple accounts simply tick the box on the left located next to each account. For additional accounts to be added that are not listed, use the navigation buttons to review additional account listings.

Select the date range over which you require the data in the file to cover. Two options are available:

1. Specify an actual date range using the calendar feature
2. Choose from the options available under the relative date range.

Please note that some combinations of dates may not be appropriate to the content selected and the service may prompt you to select alternative options that are compatible.

With the Customised Export Profile, you have the option to define exactly which content you require in the data file and the position of this data relative to the format selected. Select the Customised Data Export button to access this feature.

You can define the exact content by choosing the fields required and their relative position in the file with additional options to sort by specific fields . The fields available depend on the type of content chosen, a description of all available fields are detailed below:

You can also specify an Amount Range which will apply a specific filter to the value of transaction entries presented in the file. This depends on the content type chosen.

Once you have defined the custom export profile, select Save to continue. You will then be asked to review the details specified before confirming. Select Confirm to finalise the export profile then select Return to Data Export Profiles. To schedule the download of your newly created Export Profile please refer to the section Scheduling an Export Profile.

As well as creating new Customised Export Profiles, you can also edit and delete existing export profiles under the Action column in the Data Export Profile menu.

A dedicated file repository portal that centralises all of your data files in one convenient place following their creation – this houses all your standard export files, custom export files and electronic statement arrangements. Here you can access and download all the data files you have created.

The file repository contains all the data files you have scheduled for delivery and from here you can download the file. You can filter the data file by category, or by default, view all the data file that are available to you. 

The fields listed include the following details:

• File Name, this is the name of the file you defined in the standard or custom export profile. For Electronic Statement Arrangements (Electronic Statements and Bill Payment files) - this is the unique arrangement number
• Category, this is the type of Data File (Standard Data Export, Custom Data Export, Electronic Statements and Bill Payment).
• Date/Time available, this is the date and time that the data file was made available in the file repository for download (as per your data export schedule or prescribed electronic statement arrangement). 
• File Size, this is the size of the data file generated, presented in kilobytes (KB).
• Status, this is the current status of the data file generated – Downloaded (file already downloaded) or Available (awaiting download).

You can select ‘Download ‘to access the data file and save it to your computer. You can also select ‘View Download History ‘to review when the file was last downloaded and by which user.

Please note: All data files will be available for collection in the file repository for up to 56 Days.