Santander Connect Help Centre

Our online help centre is always here when you need it.

Xero bank feed

Introduction

Santander Corporate and Commercial have partnered with Xero – (provider of cloud based accounting services) to offer a direct bank feed for Santander Corporate and Commercial accounts.

This allows Santander Corporate and Commercial customers to seamlessly receive their statement information directly into your Xero accounting software.

This direct bank feed allows Santander to send your transaction information safely and securely to Xero accounting service – eliminating the need for you to import your bank statements and saving you time when reconciling your accounts.

Xero have also updated their payroll export formats to include Santander’s Standard and Bacs formats to offer seamless compatibility when importing payments into Santander Connect.

How Secure are Xero bank feeds?

The bank feed is an encrypted connection directly between Santander and Xero. There is no 3rd party or additional service provider involved. Direct bank feeds provide a more secure and reliable service when compared with 3rd party services.

Which Santander accounts are compatible with this service?

Any Santander Corporate and Commercial current, deposit, or foreign currency account product. Fixed rate deposit and credit card accounts are not supported at this time.

What are the fees?

There are no fees for using this service. (Please note; Santander Connect and Xero subscription fees may apply)

How do I apply?

To apply please speak to your Santander Relationship Director or call our Online Banking Help Desk on 0800 085 1580.

Once I’ve applied, how long does the feed take to set up?

Once we have received your application it takes around 5-10 days to set up the bank feed. During this time Xero will confirm to you when your feed is due to go live or if there is a problem in setting up the direct bank feed for your account.

What are the export formats called in Xero?

Santander Bacs format is call "Santander Connect Bacs Format" in Xeros payroll software
Santander Standard Format is called "Santander Connect Bulk Payment Format" in Xeros payroll software

How often will the bank feed update my transactional data in Xero?

Once set up, your transactions will appear in Xero every working day morning (Monday – Saturday) for as long as you wish to receive them.

How do I cancel a bank feed?

To cancel, call our Online Banking Help Desk on 0800 085 1580.

For more information please see our factsheet below, speak to your Santander Relationship Director or call our Online Banking Help Desk on 0800 085 1580.